At Fabricaz.co.uk we are committed to protecting your privacy. This page informs you of our policies updated in May 2018 to comply with the General Data Protection Regulations (GDPR) and covers the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
What personal information we collect from you.
We collect several different types of information for various purposes to provide and improve our Service to you.
When you place an order(s) for goods or services via our website or over the phone we collect personal information which may include; your contact details (including email address and mobile phone number), payment card details, delivery address and any transaction details. Fabricaz does not collect or hold any data that is classified as 'Sensitive Personal Data' under GDPR.
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookie Data
Examples of Cookies we use:
Session Cookies - We use Session Cookies to operate our Service, for example to remember which items have been stored in your shopping basket Preference Cookies - We use Preference Cookies to remember your preferences and various settings. Security Cookies - We use Security Cookies for security purposes Analytics Cookies - We use Analytics Cookies to obtain site usage data. Ad Tracking Cookies - We use Ad Tracking Cookies to gather information on online advertising performance
We provide paid products and/or services within the Service and therefore use third-party services for payment processing (i.e.payment processors). Payment data via our website and telesales is processed via our PCI approved payment provider. When ordering on line your information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policies. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard and American Express. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
You may come across us on social media through your own networks, We do this to inform, educate and engage new and existing customers. If you contact us via these channels, please be aware that we have no control over the data provided while on the platform. Your enquiry data may be transferred and processed in our database and dealt with and processed as required.
How we use this data:
We process your personal data on the basis of performing a contract. This personal data may be processed for the purposes of administering payment, to allow us to deliver the services/goods you have ordered through our website and in keeping proper and accurate records of these transactions.We use these details to :
To provide and maintain our Service To process payments and order fulfilment To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To gather analysis or valuable information so that we can improve our Service To monitor the usage of our Service To detect, prevent and address technical issues
The legal basis for this processing is our legitimate interests in responding to your enquiry appropriately. the proper administration of our website and business and communications with users and for the improvement of our website.
Retention of Data:
Fabricaz will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Sharing of Data
We will share some of your personal data with selected third parties in order to provide you with the goods and services you request and to administer our relationship with you. This will include couriers to deliver parcels on our behalf, and our payment service provider.Full details of the third parties we work with can be provided on request using the contact details in the "How you can contact us" section below.
Security of Data
We are constantly monitorinhg our systems to ensure the safety of the information we hold The security of your data is very important to us, whilst we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.We do not retain any card details electronically or manually once a payment is processed. We maintain and store hard copy records which will include some personal data for accounting purposes only and will not include any card payment details .Security of all hard copy records has been reviewed and all are held under lock and key.
Right to withdraw consent.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. You are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. We may update this policy from time to time by publishing a new version on our web
Exercising your rights.
You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified below
How you can contact us
If you wish to exercise any of these rights, or you have any questions regarding this policy we can be contacted via:
E Mail Enquiries@fabricaz.co.uk Telephone: 07760619786 Address:9 Aberwick Drive Chester-Le-Street County Durham DH2 3TG